Refund Policy

Version [número], effective as of [fecha].

1. Summary

Paid plans are billed in advance and can be canceled at any time. You can request a full refund of a charge within 14 days of that charge, without having to give a reason. After that period, if you cancel, the plan stays active until the end of the period already paid, and you are not charged again.

2. Who processes payments

Charges and refunds are handled by Paddle.com, our authorized reseller and Merchant of Record for all our orders. Refunds are returned to the same payment method. The time it takes for them to be credited depends on Paddle and on the issuer of the payment method.

3. How to request a refund

• At paddle.net, by looking up your purchase with the email address you paid with, or
• by writing to monitoreo@tecdex.net from your account's email address, stating the company and the date of the charge.

We respond within [X business days].

4. Canceling

• From the portal, under [path to the billing section], or by writing to monitoreo@tecdex.net.
• The account moves to the Free plan when the paid period ends. Monitors that exceed its limits are paused. Data is kept as described in the Privacy Policy.

5. Other cases eligible for a refund

• Charge made in error: A duplicate charge, or a charge made after a valid cancellation, is refunded in full, even if more than 14 days have passed.
• Serious Service failure: If the Service was unavailable to the Customer for more than [X hours] in a month for reasons attributable to TECDEX, the Customer may request a proportional refund for that month. [Figure and how to measure it to be defined with Mario.]
• Right of withdrawal: [The lawyer must indicate whether it applies to consumers under Ley 19.496 (Chilean Law No. 19,496) or other laws of the customer's country, and how Paddle handles it.]

6. Managed plan

The Managed plan is not billed through Paddle. Its payment and termination conditions are those set out in its contract.